Frequently Asked Questions
How long have you been in business?
AllCare Living Services is locally family owned and operated and has been in business since 1998 with over a combined 100 years of experience.
Are you state certified, insured, and bonded?
Yes. We are state certified for Medicaid, we are DHEC licensed, fully insured, and bonded.
You can also view a copy of our license.
Do you have nurses on staff?
Yes…We are structured as an interdisciplinary team of caring licensed nurses, certified nursing assistants, personal care assistants, and professional office staff. All caregivers are supervised by a licensed RN and are required to complete the state-approved “Certified Home Care Aide” training program.
Do you offer 24-hour-a-day care on all 365 days?
Yes. Services are proved 365 days a year, 24 hours a day.
Will we receive a written care plan before service begins?
Yes. A care plan will be completed as part of the free in-home assessment. There will be a learning curve for you and us alike, so we will re-evaluate as we go, making any necessary adjustments to the schedule, care plan, and/or the caregivers.
Do you have an on-call supervisor after office hours?
Yes. We provide 24 hours a day, 7 days a week on-call services with one of our own team members, and supervision of all clients. We also utilize the Telephony Phone System to ensure accurate, electronic hourly time clock training for all caregivers.
Are your caregivers employees of the company?
Yes. All caregivers are employed by us. Each member of our team is agency-certified and required to complete 16 hours annually of ongoing educational training.
Are the caregivers CPR certified?
Yes. All caregivers are certified by the American Heart Association in CPR bi-annually. Additionally, they are approved by registered nurses as “Certified Home Care Aides.”
Do you drug screen your caregivers?
Yes. All caregivers have pre-employment, post-accident, and random drug screening performed. They all have an annual TB test performed.
Do you run background checks and driving records on caregivers?
Yes. We run a series of pre-employment and annual criminal background checks and DMV reports. Proof of auto insurance is also required.
What is the difference between In-Home Care, Home Health Care, and Hospice?
Private duty in-home care offers home care aides or Certified Nursing Assistants (CNAs) in a client’s home or living facility. The services include companionship, light housekeeping, meal planning, and preparation, help with personal hygiene, medication reminders, and escorted transportation for errands, shopping, and doctor appointments. The goal of in-home care is to allow an individual to remain living in their preferred location as long as possible. In-home care can be anywhere from a few visits up to 24 hours a day, 7 days a week, 365 days a year. In-home care can also be provided at any location, so, if your loved one is in the hospital, a facility, or visiting at your home, care can be provided at those locations as well. Payment options vary based on the individual situation from Long-term Care Insurance, Community Long Term Care, Grants, Veteran’s benefits, and private pay. In-home care does not require a doctor’s order.
HOME HEALTH CARE
Home health care offers skilled nursing services. It is intermittent or short-term care provided by registered nurses (RNs), physical therapists (PTs), occupational therapists (OTs), speech-language pathologists (SLPs), home health aides (HHAs), and medical social workers (MSWs) in a limited number of up to one-hour visits, primarily through medical insurance as this is a medical service. A home health care agency coordinates skilled care services once they have been ordered by a physician.
Hospice programs offer help those diagnosed with a terminal diagnoses who are no longer seeking treatment. Hospice normally involves a team of nurses, physicians, home health aides, clergy or other spiritual counselors, social workers, and volunteers who provide comprehensive support for families dealing with end-of-life decisions. Hospice is primarily a concept of care, not a specific place of care. Hospice care usually is provided in the patient’s home and requires a doctor’s order. Hospice may be covered by Medicare, private health insurance, veterans’ benefits, and Medicaid (confirm your coverage with your insurance provider).
We work very closely with both home health care and hospice.